Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I had wanted to upgrade for a while and as I had a (small, simple) wedding coming up and had agreed to take the pictures, decided it was definitely the right time for the purchase as I could use my own equipment instead of hiring. End of ridiculous conversation. They need to cancel the order from their end so I wouldn't wait 10 days. There's nothing you need to do as the funds will appear back in your account within five days depending on your card issuer. ), then queried the fact that the package had been torn down two sides and put back together again with at least two different types of tape. The fact that they have taken the money would assure me that I would be getting a delivery when stated.She was told item would be delivered in 3 weeks so should therefore have her item delivered and if not then a courtesy call from Argos to apologise and explain the problem would have meant that she would have had more time to look around and This can take up to 7 working days. An Argos spokesperson said: We are in touch with these customers to apologise for the delay and reassure them we are processing their refunds. I then received a delivery on the following Wednesday. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I queried the lateness of the delivery with the driver, explained the situation (goods too late etc. Missing out on some big discounts now :(. One incident quoted, involved a paddling pool being mistaken for a sink! I placed a home delivery order with Argos on Wednesday. Thanks Thank you so much for your replay . Jul 3rd, 2022 by . I am currently waiting for some-one to call me back, as I don't see why I should wait AGAIN and pay interest to my bank, whilst Argos earns interest from my hard-earned money all this time. 0. I am considering going to the Ombudsman, to claim interest back from Argos, which they have earned on my money over the past 2 months. This 'woman', was the strop-bag I had expected and more. Now I don't have the money to get the correct item I need! Editor, Marcus Herbert, [DISCLAIMER: Any posts made by myself are my opinions and do not represent my employer]. One shopper tweeted Argos saying she'd been charged 1,200 and had received no confirmation of her order. After completing the order process I was shown a message which said something along the lines of: "your order cannot be confirmed at the moment. Were really sorry for any inconvenience this might cause. Beanbags are out of stock. Very clever! P me off that much I will never use Argos / homebase ever again. Last night their website was acting up, I've placed 5 orders but the website kept giving me 404 error. I was told before that there is slight delay and I will get bed before 20th April now I am told that it will be middle of May for bed which was ordered 23rd of March. Will I need to wait at least 17 working days? How do I stop the payment as I didnt actually place an order! On Monday my 17 year old daughter ordered 6 items of jewelery from the Argos website for home delivery. I have searched for this model all over and do not see any relevant link other than argos. The laptop had never even left the house and had only been used in a correct manner at all times. They have an online promo code TECH10 available for 10% off that expires midnight today so I took advantage of that. I received an email confirmation with the order but there is nothing in my account when I sign into Argos.ie There is no order history section at all. Taking money for products which are not available. And I will never EVER be buying anything from ARGO'S again! They are blaming Paypal for what it looks it's their issue. We decided to cancel our order, and go to Ikea (as we should have just done in the first place). Use up and down arrows to review and enter to select. All are laughed. and would get back to me. She seemed to think that her appalling, rude, unhelpful attitude, constituted a personality. Today it has been 14 days, and still no money. I therefore opted to take the offending item to my local store and get the refund done there. argos taken money but no order confirmationargos taken money but no order confirmationargos taken money but no order confirmation Even the shop assistant making the call could not understand what was going on and started to look a little annoyed and disgusted herself. There is no order history on my account, which is the weirdest thing in 2021. With all the misquotes she made and the false details she quoted, I didn't trust her to do her job properly, so I decided to start looking into it myself. There is no communication between them, or with the customer. The complaint has been investigated and resolved to the customers satisfaction. If you've been charged, we'll automatically refund your money back to your bank account and you should try placing the order again. . hedge funds are demanding their spac money back; can snails eat bell peppers; formation rsma martinique; omni patient portal login; how to dispose of old ammunition in california; port of call goombay punch recipe The payment went through on Paypal's end, but when I was redirected back to the store, I received an error saying the payment method was invalid. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 3 weeks ago i bought laser hair removal system from argos i had asked casier this prodact 30 days guarantee she said ofcours look at the screen you can chang and i live in England short time for learn English my English not wery well now, im still learn but ARGOS stole my money and they are played whit me i spoked costemer sevice staff she didnt looked the prodact and she decieded to exchange 10 minuts later i went to home bring more many she said to me we havent got any other prodact keep your prodact this is yours for healty reasons we didnt do any think i never used i never opened but they didnt chec they dont no what they are doing The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. So I told them then please release my funds ASAP as there is an Order expiry date of 10 days and I can't wait for the 10 days. It could not have been plainer that the days of, 'the customer is always right' are long gone, instead having been replaced by Argos with, 'sc**w the customer and see how much extra money we can make from them'. Finally, after I had made several more calls and looked at websites and left messages for the charmless 'Lisa', I got a letter in the post on Friday afternoon. The call handler (Will), was very pleasant and assured me he could deal with it, so I took a deep breath and began. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Or whatever, I will probably never find out. All Rights Reserved. I CAN NOT GET HOLD OF THE STORE BY PHONE AND ARGOS TOLD ME I HAVE TO SORT IT OUT WITH THEM . The UK website is much better though, completely updated design. I WENT FOR THE EXCHANGE BUT WHEN I COLLECTED IT FROM THE COUNTER IT WAS A BLACK USED IPOD COVERED IN SCRATCHES BUT PACKAGED AND CATALOGUED TO LOOK LIKE NEW STOCK, I SUPPOSE IT WAS JUST LUCK THAT I HAD OPENED IT IN THE STORE AND NOT WHEN I RETURNED HOME. "The money is now leaving my account but I have no order confirmation from any of the orders to say its placed. (That they charge you more for!) THE ONLY ADVICE I HAVE TO GIVE AT THIS POINT IS: First things first, please check your Junk folder as it might be waiting for you there. I attempted to purchase something from Argos today for 503.95 and the payment was taken but there was an issue on the Argos website meaning my order didn't go through. my daughter bought an mp3 player but i couldnt find the recit to take this product back as it went falutey i then just took in and she said thats your own falut you should look after your i was affended by this behaver but i thought to leave the shop as i would get arrested for being angrue my daughter then is to never sahop at argos again her grandma was disapointed and want to takew things ferther she new they would just laugh so she let it. Customers are currently unable to return items to Argos branches in Sainsbury's stores. I was amazed to say the least the operator then checked to see the current stock ability of the items and said everything was now sold out and therefore unavailable. Their site hasn't worked properly for months. It says it was in stock at my local store so I tried to pay for it to then pick up at my store today. This will surely increase the credibility of your complaint. Share your photos and videos with others to prove the truth of your words. As in this case had we not chased the order up we would have been non the wiser and Argos would have held on to our money indefinitely. Argos Chat Support told me that Argos cannot cancel these "pending charges" as they have no order number and that . Posted by July 3, 2022 wildest police chases spike on argos taken money but no order confirmation July 3, 2022 wildest police chases spike on argos taken money but no order confirmation Argos have now taken nearly 700 from my bank account and all I got from the complaints department was to speak to my bank who can't do anything as this is an error by Argos. I tried to pay again, this time paying the full amount and directly entering my card into the PayPal Express window and it successfully went through. I just happen to have a name thats been in conflict with their past. "I tried to place an order which wasnt going through so tried four times, just over 300 each time. How do I know my online order has actually gone through? I too will be informing all friends, family and anyone else that cares to listen, to NOT use Argos, unless you are in-store, and want something fairly small and cheap. But if it happens again please bring this up. I went there to buy this and eventhough they claim this is NEW product and they have this machine in stock, i the store they say it is discontinued or not available at all. 1999-2023 PayPal, Inc. All rights reserved. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Argos standalone stores are currently closed while branches in Sainsbury's supermarkets are open for collection orders only, Video explains how you set up your Argos gazebo, Independent Press Standards Organisation (IPSO). for any disappointment (?) Argos had tweeted an apology on April 23, saying it was sorry to customers for its website temporarily going down. I didn't purchase the item, have no order confirmation for it but the payment has still been taken from my bank but is marked pending in my PayPal. I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back . It's not my desire to brag, but I think I can outdo most of you in the 'getting ripped off by Argos' department. i asked has he never heard of that spelling. It couldn't be easier to shop for what you love and need; whether you need toys for the kids or want to update to the latest tech, you can browse all the latest deals, create a Wishlist and order products on the move from wherever you are. You can speak to argos to get them to tell the bank they arent going to collect the payment but by the time youve got through to someone who understand what youre on about and can actually handle it youre probably better of just waiting. crossroads grill menu sanford, nc. I wasn't given any choice or hope. I was more than a little steamed, but didn't have time to make calls so started preparing for the wedding and dashed out to get what was needed. Instead, she starts quizzing me, miss quotes the taped conversation I had with Will (yet maintaining she listened to it), that they took the funds from my account as soon as order was placed (would not normally have trouble believing this but had already checked twice with bank and knew it went out on 30th - four days later, two days after delivery was due) and then tells me that she is going to investigate this further, with staff and couriers etc. The retailer told The Sun this is unrelated to customers being charged for unprocessed orders. caused. IS THAT ALL? Customers have expressed their rage on social media, with some saying they've been charged up to 1,200 for multiple orders that haven't materialised. The first pending transaction used the 24.99 gift card, 240.10 PayPal balance and 134.90 bank funds (399.99) The second pending transaction used 375.00 from my bank (so they still accepted the gift card with this order). Turning it on, and testing it?! I then received a delivery on the following Wednesday. If you have a new account but are having problems posting or verifying your account, please email us on. So it was agreed that I would do this on the Friday (when I was next off work). Absolutely no way I will ever shop or advise any one to do in future from Argos. This comment was posted by a verified customer. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. ", Responding to this tweet, a third customer added: "Same here, 219 from my account.". Well, I certainly don't make the same mistake twice, and will make sure that no-one I know makes the mistake of using Argos. I was told all line managers had finished their shifts and i would have to ring again in the morning. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This review was chosen algorithmically as the most valued customer feedback. Another shopper added: "Im currently on hold to you, been 45 minutes now. 1999-2023 PayPal, Inc. All rights reserved. WHEN I ASKED FOR MY 25% OFF I WAS TOLD THE OFFER FINISHED YESTERDAY ! barts health directors; chi omega early alumni status i would also advise to contact Paypal as they may be able to speed this process up ". They said it is up to Paypal. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Knowing I was getting no where I got to the point of my complaint and asked of they were in the nature of taking money for goods they were unable to provide, also that the internet was showing some of these items still in stock. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. 1 ACCEPTED SOLUTION. Touch device users, explore by touch or with swipe gestures. We have checked our stock levels on the camera and they are correct; these are stored in a secured room. Might be pending transaction and can return within 3-5 days. Argos.ie is 1990s, All charges were corrected this morning. but because staff have worked with them for years they are more believable than the customerBUT OF COURSE..they can do nothing wrongwhy didnt i think of that ? You should have received a confirmation email within 2 hours of placing your order. So I made a Fast Track order trough their website but whilst checking out I received unsuccesful payment error but in fact I have been charged for an order that doesn't exist. As all our records show that the correct item was sent out to you I am unable to assist you further in this matter. I sent a messenger message to Argos who said the extra charge would be refunded. microsoft flight simulator 2020 stream deck profile; the wrong missy talent show; carleton college athletic director; houghton lake cabin rentals; meijer shredded cheese; morton buildings sales consultant; building within 1m of boundary; jalapeno salt water taffy; define unremarkable medical i have also been stung by the argos shop scam its more like a legalized fraud than a shop i ordered a dinning table and chairs shown in stock on the web on 4 of nov 2011and expected 14 day del how wrong i was phone call from argo today 29 nov carnt have table and chairs untill end of feb 2012 i can have a gift voucher refund as i paid by gift voucher but whats the point as they carnt sell me what i wanted two other tables simialar to the one i ordered are both out of stock but the one i ordered is shown on there website still for sale and in stock and now theres not even 28 days left to try and order another off them for a replacement this is the last time i ever buy from argos unless i have no choice and can take it away myself all there staff are so helpfull and understanding on the phone I WISH something needs to be done to shut them down after i have got my stuff next year of course it was quicker buying my house to put the table and chairs in then dealing with argos or have they ran out of oak to make my table with and are just growing a bit more. two items of the same product which is Indesit IWB6113 Washing Machine - which does not seem to exists. I therefore decided to check it - and was straight on the phone to 'customer services'. I explained about the failed saturday delivery and extra charge, the fact that the parcel was a mess and had been passed around among drivers and finally, that what I had received was PINK and resembled a CHILD'S TOY. WHAT ABOUT CUSTOMER PROTECTION BECAUSE YOU CAN BET THAT HAD IT HAVE BEEN A MATTER OF HOURS BETWEEN ME RETURNING THE USED IPOD AND NOT MINUTES THEY WOULD HAVE ACCUSED ME OF SWAPPING THEM OVER AT HOME WHEN I THINK THAT PROBABLY THAT IS WHAT A MEMBER OF STAFF HAS PROBABLY DONE. I tried to order a 350 phone off Argos yesterday. As the only option I can see, is to go to a solicitor and pay out more money! I bought a Samsung blu-ray player along with the Samsung wireless LAN USB stick. I spent nearly 1,000 on furniture (which they took from my credit card in record time). Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). There are better shops out there; I really wish I never bought it! Anyway, I explained the situation again, through gritted teeth and demanded to speak to this 'Lisa', but nobody seemed to be able to tell me who she was and I was asked to call back with a surname as "Lisa is a very common name and we have at least six here". One shopper tweeted Argos saying she'd been charged 1,200 and had. When eventually I managed to get one that I wanted the filling was insufficient and lost its shape and volume within a few weeks. I was more than a little annoyed and asked to speak to the line manager to take the matter further and whether some compensation would be appropriate. You are viewing the PayPal Community Archives. This has never been the case before as Argos always accepted returns. When I used PayPal to pay for it, it redirected me back to my trolley and said it was actually out of stock, however the PayPal transaction is still going through. When the delivery did not arrive i phoned Argos customer services quoted my order number stated my problem of the failure to deliver. Thank God I did not pay an order online where I would realize two weeks later they will never deliver this and I would have just wasted time having to order different one after I would figure this out. and asked exactly where this left me. They won't even change it, Ive had it about 3 days, and they told me that they couldn't exchange it because there is nothing wrong with it, that I need to buy BETTER BATTERIES! She did not strike me as being happy in her job but did tell me that "Lisa will investigate this thoroughly". which i believe picked another bed. . Is 10 days normal? Argos refused to replace it claiming it had been misused. And that Ive USED it! I didn't receive a confirmation email after ordering. I will post details of final outcome once this is over, in the hope that it will help others. argos taken money but no order confirmation. They seem to have all their beanbags coming from one supplier which is obviously not up to it. Goodbye. This content may be old or outdated. (and?) I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. He could not explain this, as it had apparently been passed around several delivery drivers and he was at least the third. I had this last week, I got charged twice and only received one order confirmation. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. They also told me that another possibility (due to the state of the packaging) was that it could have been tampered with it the sorting office which is at the other end of the country to me - which makes me wonder how many hands it passed through. When I got home I noticed they were not compatible so I returned to argos(33 miles) to get a refund. This was not good enough, so I went back home with the piece of pink plastic c*** (sorry, Vivitar) that had been delivered and a terrible headache and called through to 'customer services' again. What a load of s*** they feed to people day in and day out. And finding it uses more power than a laptop! Can I pay online using my Argos Business Account card. This is because the payment will be rejected by, as no order has been placed, this payment then gets placed into Paypals holding account. It then occurred to me that the package was a bit small compared to the size that I was fully aware it should have been. I explained everything again at length (including the info from the courier - for which she demanded a name, that I refused to give up, to the same people that are "not allowed" to give customers their own names!) I didn't want it any more but decided it would be best to take it back to the store myself, explain and get my money back straight away, rather than waiting, who knows how long for them to get it back and issue the refund. Items showing as in stock for home delivery but not available when trying to buy them. Another customer said a 500 gift card payment had been processed despite the order not . I stood for a while and the guy previous that took my order whispered to another guy that then served me. I then took screenshots of the chat and contacted Monzo. ComplaintsBoard.com is a leading complaint resolution website on the Internet. For other inquiries, Contact Us. If you didn't get the confirmation email, it's likely something went wrong and the order was not placed. after that they don't care about whats wrong with your product, I think the whole company is a disgrace, I bought a digital camera, after less than 15 minutes the battery wore out, it also took really bad low quality pictures even though its 10mp (Kodak c1013 DONT BUY THIS PEOPLE), so, I asked for an exchange, (not even a refund!) I really find it hard to believe that anyone from ulster, northern ireland cant spell one of the biggest names. Interaction, Climate Change, Sustainability & Call me stupid, but I was not expecting the following: So, again, I had to explain about the delivery being late (check with your couriers) and about my conversation with Will, to which, she replied that she didn't know what had happened as she couldn't get into my details as 'Lisa' had put a block on it. Will was to send a message to the store, giving authorisation for this (as it was over 200). Well there is no order as per se but you know what I mean. Who on earth would give such a charmless, inarticulate woman a job in a customer service role? i always come to argos for mobiel phones as they have good deals but i will no longer be goin to argos as they staff was rude to me when i asked for the 10 pound free cred which im still not very happy with and i will be writing a letter to the manger coz it was a young kid working there bout 18 very rude indeed. They said it . he said no. I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. Add message. i would also advise to contact Paypal as they may be able to speed this process up ". All recommendations within this article are informed by expert editorial opinion. The counter attendant smirked and asked how you would spell that. How do I stop the payment as I didn't actually place an order! This is a great space to write long text about your company and your services. argos taken money but no order confirmation. Thousands of households can get 150 free cash for grocery bills, Martin Lewis issues warning to mobile phone users who pay more than 9 a month, News Group Newspapers Limited in England No. Leave the Archive. So I called the person that had signed the letter (not charmless 'Lisa'). You can use this space to go into a little more detail about your company. So no orders went through, still have issues with placing an order now. Didn't really think much of it (there is often some problem or other with their website) as I had enough to get on with. It's still says the payment is pending on paypaly and money are gone from my bank account but I guess I just gotta wait a bit . I've then contacted Argos via live chat and they confirmed the payment is pending and hasn't left my account and confirmed the order wasn't placed. The response? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Standalone Argos stores are currently shut, while branches in Sainsbury's supermarkets are open for collecting pre-paid orders only. After a month, I called to find out when to expect delivery, only to be told that half of our order had still not reached them - by that they meant that only half of the actual items, e.g. Will do that, but has anyone else experienced the same with Argos? Uncategorized ; June 21, 2022 argos taken money but no order confirmation . We said it is not right when they are willing to accept returns before but on this item you refused. Sep-10-2015 03:59 AM. Help!! It takes 1 day to leave my account but 10 to leave Argos! To see all content on The Sun, please use the Site Map. I am awaiting my apology but I do not get it. Not mentioning asking for my money back on endless calls. Argos Limited 2023. In the end she handed the hone to her manager as she was getting nowhere. Normally when you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The poor manager (only a young lad) then had to stand and apologise to me because some woman called 'Lisa' had decided that they needed to investigate the matter before they would give me back my money and had put a block on the order so no one else could even get into it and tell me what was going on, let alone issue me my refund. I am not even given the chance to order alternative bed! They are still refusing to refund my money. Environmental Issues, Home Automation & Internet of Thanks, Authorization will eventually expire and drop off releasing the hold on funds in a few days. 1.30 came on Saturday and still no delivery, so I checked my e-mails (no confirmation) and my bank account (money had not been taken). I was without my laptop for six weeks when I finally received it back and powered it up the screen remained blank. The Perth branch returned my payment via the card I bought it with, then told me it takes 10 days to reach my account! http://www.argos.co.uk/static/Product/partNumber/7641644.htm THEY ALSO HAVE SAID THAT THEY HOPE THAT I CARRY ON SHOPPING AT ARGOS IN THE FUTUREI DO NOT THINK SO. By browsing this website, you consent to the use of cookies. I said that was fine but how were they going to compensate me for the 3 lengthy phone calls i had made. Nice excuse for them, I suppose, so they can't deliver what IS available, because nothing is! If it's been two hours since placing your order, and you havent had a confirmation email yet or there was an issue during payment, your order may not have gone through and it could appear in your account as pending. argos rang me up with a delivery date and time, when late, rang them to see when my appliance was coming only to be told it wasnt coming on this day at all .after i had took time off work and waited around all morning, im so not happy, when complained on the phone i was told it was me that had made the error not them . Well, lets first get the original payment back that would be a good start! ), but Will was very apologetic and offered to have the goods collected and a refund issued, but it was likely to take up to two weeks. Editor, Marcus Herbert. After waiting approx. I was unhappy that this had happened, but at least I would get my money back. I should add that I also paid an extra 2.95 for a Saturday delivery slot (delivery before 1pm). This usually happens when the payment has been pre-authorised by your bank ready for us to complete your order. I demanded to speak to someone else and was put through to the woman who sits opposite 'Lisa', in the escalations department. When I explained that I didn't have her surname, I was cut off! May I apologise (is that what this is?) argos taken money but no order confirmation. 'Edication'? Old thread, but I have the same issue. We are experiencing extremely high call volumes at the moment and sorry for the inconvenience this may be causing., Iconic high street favourite to return after 4 years as shoppers 'can't wait'.
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